How does your business currently deal with a customer complaint, a workplace injury or any other incident that occurs within your workplace?
Incident Manager can assist you to better handle these situations by utilising a simple template-driven approach which allows you to define custom templates for the types of incidents that are relevant to your business. Using Incident Manger you are able to create custom rules for the procedures and authorisation steps that need to be followed.
Incident Manager enables you to:
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| Create an incident template that defines the structure and layout for each type of incident including date, time and currency fields
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| | Record, classify and assign responsibility for management of an incident
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| | Nominate a party to "screen" and approve an incident
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| | Create discussion threads or forums with CC’d parties or stakeholders
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| | Add an "authorisation" or sign-off process prior to closing or resolving the incident
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| | Capture, monitor and report on action plans to ensure follow through
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| | Create powerful flexible alerts and escalations, based on your rules
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| | Perform powerful on-demand reporting and identify recurring incidents within your organisation
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| | Link incidents to your risks and your compliance obligation
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The next time an incident occurs within your business, you’ll have the tools to manage the entire process from start to finish.
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